Frequently Asked Questions
Everything you need to know about your Dewha beauty journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are Dewha products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and designed with gentle, skin-loving ingredients. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do you test on animals?
Absolutely not. Dewha is committed to cruelty-free beauty, and none of our products or ingredients are tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
How should I store my skincare products?
To maintain the potency of active ingredients, store your products in a cool, dry place away from direct sunlight and ensure lids are tightly sealed after use.